1. Moving Cost. The final cost of your move will be determined by multiplying the actual number of hours our moving crew had worked by the hourly rate indicated on your estimate. Travel time, the amount of packing materials used, the amount of valuation coverage and any will be added to the final cost of your move. All jobs are subject to 2 hour minimum.

2. Labor Time. Labor time starts upon the arrival of our crew at your location and ends upon the departure from your final destination. Labor time is calculated based on 15 minute increments at the rate indicated on the estimate. Any travel between the origin and the destination is considered to be part of the labor time.

3. Travel Time. Please keep in mind that you will be billed for the travel time from our parking location in Waltham, MA (1380 Main St, Waltham, MA 02451) to your origin, and for the travel time from your final destination back to our parking. Those charges are prorated based on 15 minute increments and are calculated by the reading of the GPS or Google Maps. In case if our truck is being delayed by traffic, the additional time incurred will not be added to the bill.

4. Arrival time frame. Please keep in mind that we do not provide a specific time of arrival. We offer 2 hour arrival time frames for all jobs scheduled in the am and 3 hour arrival time frames for all the jobs scheduled in the afternoon. Lexel takes pride in showing up on time, however there are situations that are beyond our control. In case if our crew will arrive at your location late, you will receive a $15.00 compensation for each hour that we are late.

5. Customer presence. The customer or an authorized representative must be present during the move at all times. It is customer’s responsibility to do a final walk-through inspection of the premises to ensure we have taken and delivered everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed.

6. Wrapping materials. We provide free moving blankets for all moving jobs. However, we do not provide free packing tape to secure our pads around the furniture. It is up to you to decide if you want to use our tape or to purchase your own. Learn about prices on our “Prices and Supplies” page.

7. Packing materials. Our trucks carry a standard set of boxes: 5 small, 5 medium, 5 large, 5 dishpacks, 5 picture boxes, 5 wardrobe and 1 bundle of white paper. If you feel like there will be some packing for us to be done, please make sure to inform us ahead of time, otherwise we’ll be limited to our supplies. All boxes and supplies used on your move are subject to addition charge, unless specified in your moving estimate. Learn about prices on our “Prices and Supplies” page.

8. Additional services. In the event unknown additional services are required to perform your move, these costs will be in addition to the amount stated in your moving estimate. Such services and applicable charges will be based upon the prices and rates in effect on the date of issue of your quote. Learn about prices on our “Prices and Supplies” page.

9. Waiting Time. In case if our crew arrives at your location as agreed, but you’re not ready for us to start the job, you’ll be billed for our waiting time. Please understand that you’re holding up our team by not being ready for the move.

10. Parking. Two parking spaces (to accommodate a 34 foot long moving truck) should be provided/secured by the customer. Parking spot has to be located within 75 feet from the entrance. In case if a parking permit is needed, it is customer’s responsibility to inform Lexel Moving. All parking permits have to be obtained by the customer unless otherwise indicated on the move plan. In case if there is no parking space available next to the origin/delivery location and the moving truck needs to be parked in a non-permitted space, it is customer’s responsibility to cover the cost of any parking tickets issued to Lexel Moving.

11. Damage Claims. Goods must be inspected by the owner upon the delivery. All claims must be submitted within 90 days from the delivery.

12. Walk through at the pick-up. It is customer’s responsibility to perform a final walk through upon the completion of the pick-up to insure that all items were packed / picked up. In case of any leftovers customer is to notify the crew chief about the item(s).

13. Walk through at the delivery. It is customer’s responsibility to perform the final walk through upon the delivery to make sure that everything was delivered, paced and unwrapped as needed. In case if any item(s) need to be handled/repositioned customer is to notify the crew chief about the item(s).

1. Moving Cost. The final cost of your long distance move is being determined by the mileage, weight and the space your shipment takes up on truck. Learn about rates on our “Prices and Supplies” page.

2. Payment. Balance due must be paid upon the delivery before the actual offloading of the goods.

3. Payment Forms. Deposit can be paid using any major credit card online or over the phone. Delivery balance due has to be in form of cash, certified bankers check or postal money order made out to “Lexel Moving LLC”. Payments with a credit card or personal check will not be accepted.

4. Pick-up. We provide our customers with a specific date for the pick-up of your long distance shipment. If we said we’ll be there – we’ll be there.

5. Delivery time frame. Lexel Moving provides with two pricing options on all long distance deliveries: Standard Business Delivery and Express Delivery. Please keep in mind that your delivery time frame starts from your first available delivery date, unless otherwise specified in the contract. Learn more about delivery time frames on our “Prices and Supplies” page.

6. Driving hours and mileage. Please keep in mind that due to DOT regulations, we are obligated to stop driving after 600 miles or 10 hours of driving, whichever occurs first. In case of traffic or bad weather conditions, we would be forced to postpone your delivery.

7. Additional services. In the event unknown additional services are required to perform your move, these costs will be in addition to the amount stated in your moving estimate. Such services and applicable charges will be based upon the prices and rates in effect on the date of issue of your quote. Learn about prices on our “Prices and Supplies” page.

8. Waiting Time. In case if our crew arrives at your location as agreed, but you’re not ready for us to start the job, you’ll be billed for our waiting time. Please understand that you’re holding up our team by not being ready for the move.

9. Parking. Two parking spaces (to accommodate a 34 foot long moving truck) should be provided/secured by the customer. Parking spot has to be located within 75 feet from the entrance. In case if a parking permit is needed, it is customer’s responsibility to inform Lexel Moving. All parking permits have to be obtained by the customer unless otherwise indicated on the move plan. In case if there is no parking space available next to the origin/delivery location and the moving truck needs to be parked in a non-permitted space, it is customer’s responsibility to cover the cost of any parking tickets issued to Lexel Moving.

10. Tolls. All jobs are subject to additional charge(s) for any tolls involved in the job.

11. Emmision Fee. Please note that there will be $19.50 emission fee added to the contract. This fee helps us cover the cost of maintaining our trucks with DEF (Diesel Emission Liquids). DEF lowers NOx concentration in the diesel exhaust emissions from diesel engines and help to to preserve the environment.

12. Damage Claims. Goods must be inspected by the owner upon the delivery. All claims must be submitted within 90 days from the delivery.

13. Walk through at the pick-up.. It is customer’s responsibility to perform a final walk through upon the completion of the pick-up to insure that all items were packed / picked up. In case of any leftovers customer is to notify the crew chief about the item(s).
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14. Walk through at the delivery. It is customer’s responsibility to perform the final walk through upon the delivery to make sure that everything was delivered, paced and unwrapped as needed. In case if any item(s) need to be handled/repositioned customer is to notify the crew chief about the item(s).

1. For a full deposit refund please make sure to cancel within 48 hours after confirming your reservation and 7 business days prior to the actual move. Please note: if you are canceling a move that is less than 7 business day out – your deposit will not be refunded. Any cancellations after 48 hours after the booking will result in a total loss of your deposit.

2. Any reschedules have to be confirmed with your sales representative at least 7 business days prior to the move. Please note that rates are subject to change based on the availability and dates.

3. Please note that rescheduling of the move will be accompanied by a $25.00 service fee.

1. Any promotional items (i.e. flayers, coupons, third party vendor/website special offers, promo codes, any online promotional deals or certificates) have to be submitted and redeemed before the actual booking of the move and will not be accepted after the reservation has been completed.

2. No promotional items can be applied towards moving requests based on discounted rates ($99.00/Hr for 2 men crew, $129.00/Hr for 3 men crew, $159.00/Hr for 4 men crew). Rates are subject to change based on the availability and can be seen on the www.lexelmoving.com moving calculator form.

3. Two and more promotional items cannot be combined.

4. Returns of any promotional items purchased through a third party vendor/website have to be processed directly through the seller/distributor of the promotional item.

5. Please note: purchase of any promotional item through a third party vendor/website does not guarantee any availability or fixed price for services to be rendered. Rates are subject to change based on the availability.

1. Lexel Moving is not a junk removal company but we can definitely take care of the unwanted items. Any disposal services have to be approved and confirmed by our staff prior to the move.

2. All disposal services are subject to additional charges (unless otherwise specified on the estimate). Charges will be applied as follows:
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a) $10.00 per article – Small items (chairs, end tables, small bookshelves, boxes, etc.).
b) $20.00 per article – Medium items (tables, recliners, rockers, cribs, etc.).
c) $40.00 per article – Large items (desks, dressers, bed frames, ).
d) $100.00 per article – Oversized items (i.e. mattress, armoire, love seat, sofa, etc.).

3. Lexel reserves the right to decline any requests on disposal services without any further explanations.

1. Damage and claims. Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers. however the final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move. It reads “The above services were rendered and all goods delivered in good order, except as noted”. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.

2. Moving of a refrigirator. We only move empty freezers/refrigerators. Please empty the contents for safe moving. Lexel will not take responsibility for the mechanical condition of the item, unless visible physical damage was caused in the process of moving.

3. Moving of a grandfather clock. Requires Team Elite*. Team Pro* will not be responsible for removing the pendulum, chimes and weights. Team Elite will gladly take down the pendulum and weights using cloth in order not leave any marks, secure gongs, bases and chime rods. Weights will be labeled by Lexel. weights and pendulum will also accurately and individually pack. Clock itself will be blanket wrapped and crated around with double-walled cardboard. Upon the delivery everything will be unpacked and reinstalled. Please note: clock mechanism has to be stopped by you, the owner. We will not be able to do that. We will also not be able to set up the time, start the mechanism or perform any adjustments to the mechanism upon the delivery.

4. Moving of a aquarium. Any aquarium to be moved has to completely empty. Lexel will not disassemble, reassemble or install any aquarium. Please consult with a proper professional prior to the move.

5. Moving of piano. Piano moves have to be confirmed in details with our staff prior to the move. Piano moving services are subject to additional charges:

a) $160.00 Upright Piano (Charge of $120.00 per each additional flight of stairs will be applied – Requires Team Elite* )      
b) $320.00 Baby Grand Piano – Requires Team Elite* (Charge of $120.00 per each additional flight of stairs will be applied)  
c) $420.00 Antique Piano – Requires Team Elite*(Charge of $120.00 per each additional flight of stairs will be applied)

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Thank you for choosing Lexel Moving to serve your moving needs. Lexel Moving has been committed to serving you, the customer. In order to avoid misunderstandings, we would like you to read the following information.

1.All charges must be paid in full before any claim filing can be placed by customer.
2.Goods must be inspected upon the delivery by the owner.
3.All claims must be submitted within 90 days upon the delivery.
4.Upon completion of the job, it is the customer’s responsibility to inspect the truck to make sure nothing has been left behind.

CUSTOMER’S DECLARATION OF VALUE

Option A – Limited Liability

As a licensed common carrier, we are required to provide limited liability coverage at no charge to the customer. Under this option maximum liability is limited to $.60 per pound per article, in the event of damage or loss.

Option B – Depreciated Value Protection with Deduction (Currently not available)

With Depreciated Value Protection a claim settlement will be either the cost to repair or a cash payment of the depreciated value of an article .

Lexel Moving claim department uses a depreciation chart to determine any cash payment settlement under this coverage. The charge for this option is at a rate of $10 per $1000 declared value. For example, to purchase a coverage for $10,000 declared shipment value, the charge will $100. This protection comes with $250 deductible. Minimum coverage of $7,500.00 is sold for $75.00.

The maximum amount that can be covered with this plan is $100,000 and the minimum amount of coverage needed for option B is determined by multiplying the size of the shipment by $30 per cubic foot. Example: if the goods to be moved total 850 cubic ft., at the rate of $30 per cubic ft. the minimum amount to be covered is $25,500. However, it is the customer’s responsibility to choose the proper amount of coverage. If the full declared value is not taken, a penalty will be incurred based on the ratio between the actual value and the declared shipment. For example: if $20,000 worth of goods were moved, yet only $10,000 worth of coverage was purchased, the payment for any damage would be adjusted downward by one-half ($10,000-$20,000)

Option C – Full Replacement Coverage (Has to be done by the customer through a third party)

Coverage through a third party insurance company. Has to be done directly by the shipper, prior to the move. Goods are being release to Lexel Moving at a valuation of $0.60 per each pound per article. Please contact our preferred insurance provider – Baker International or a vendor of your choice to directly obtain a quote.

Baker International
800.356.0093
ww.bakerintl.com


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Coverage option A, B and C do not apply to:

Any article of extraordinary nature or value, unless a special agreement has been stipulated to do so. Including but not limited to jewelry, furs, stocks, bonds, cash, antiques and art collections.

Loss or damage resulting from wear and tear, moths or vermin, dampness of atmosphere or extremes of temperature.

Acts or omissions of the shipper, such as neglecting to prepare for time of shipment.

Internal electronic or mechanical items, whether packed or unpacked by Lexel Moving or the shipper.

Loss or damage consisting of breakage to fragile items, such as china, glassware, etc., unless packed and unpacked by Lexel Moving or unless caused directly by fire, theft, collision or overturn of transport vehicle.

Marbles – Due to the fragility of such items in most cases for reasons beyond our control, Lexel Moving will not take responsibility in terms of any type of coverage.

Press-Wood (Particle Board) items. Due to the fragility of such items, they must be properly disassembled by owner. Otherwise, Lexel Moving will not take responsibility in terms of any type of coverage.

All Electronic Items – Lexel Moving is not responsible to any internal damage to electronic or mechanical items, whether packed or unpacked by Lexel Moving or the shipper.

1. All storage services to be paid for in advance on the 1st day of each month, unless the payments are scheduled to be done via online invoice.                    
FOR EXAMPLE: storage services for the month of August must be paid on August 1st.

2. All invoice for storage services must be paid within 3 weeks from the date when generated.

3. Late fee of $25 will posted to the account in case of a late/declined payment. It is customers responsibility to make sure that the payment method is updated and that all invoices are paid on time.

4. All items are subject to public auction if the payment is late by 90 days or more.